FAQ’s – Frequently Asked Questions
How do I know whether an item is available for my date?
To enquire, please complete our Contact Us Form including your wedding or event date and venue. Please advise if there are any special requirements for delivery and collection of items; we can then take this into consideration when checking availability.We will email you your quote once availability has been confirmed.
You can also call us on 07845 421241 or email firstname.lastname@example.org
Alternatively, you can add your items to the basket and submit your enquiry via the checkout/wish list. Please note: Items submitted will be checked for availability. We will email or call you to confirm within two working days. This is a no hassle or obligation checkout/ wish list, you will not be charged for any items until you have received our quote email and you have agreed to our terms and conditions.
What is the standard hire length?
Our standard weekend hire period is 3 days, Friday – Sunday, midweek hire is Tuesday to Thursday, however we are flexible days and we can shorten/extend your hire period. Some venues require set up on the morning of your wedding and take down after your celebrations have finished or the morning after, this is standard practice with many hotels and venues. We will happily work with your chosen venue if this is their requirement.
What payment options do you offer?
We currently accept Online bank transfer and PayPal. We may accept cash in exceptional circumstances, please speak to a member of the Team. All of our prices are in British Pound Sterling.
Can I add to my order once it has been placed?
We will gladly add items to your order subject to availability and any additional costs for the hire/purchase. Please email email@example.com or call 07845 421241.
Delivery and Collection of items?
If you hire one of our wedding packages we will deliver free of charge within a 15 mile radius of Edenbridge, Kent. Delivery and collection of hired items to and from your chosen venue or home address can be arranged anywhere within the UK. We will quote you accordingly for our travel time if over 15 miles from Edenbridge, Kent. Free collection and return in person from our office for hired items is available by appointment only. We ask that you keep all wrapping and boxes where applicable to return hired items with the same protection as they were collected.
All purchased items will be shipped via Royal Mail or Courier via tracked post to billing address, unless otherwise specified.
Can I change my delivery address?
You can change the delivery address on orders being posted, providing your order has not been dispatched. If you are hiring an item and have requested delivery and your new address is further afield, additional transportation costs may be charged. Please contact us as soon as possible to make any changes.
When will my items arrive?
There are different delivery/collection options available. The earlier you can order, the better. All hired items will be delivered on an agreed date at time of confirming your order.
Do you offer any discounts?
All packages over £200 already include set up and take down within the website price (within a 15 miles radius of Edenbridge, Kent). We also have promotions and offers throughout the year. To keep up to date with all promotions and offers please click here to ‘Like us’ on Facebook or follow us on Twitter.
Do you deliver outside of the UK?
Currently we only hire out items within the UK Mainland. All purchased items can be posted anywhere in the world, please ask us for a quote.
What happens if an item is unavailable?
Availability of all items will be confirmed before you agree your quote. If an item is not available on your chosen date, we may be able to offer a similar item. We will not replace any items without your permission and agreement.
Do you offer a set up service?
Yes, we offer a full set up service for all items hired from Wedding Day Service. We will set up and take down for you.Please ask for a quote. All packages over £200 already include set up and take down within the website price (within a 15 miles radius of Edenbridge).
If you would like to hire one, two or more of our supportive Team to help with additional venue set up in the busy approach and after your wedding/event to keep stress levels to a minimum, please ask for a quote. Three hours to full day available. Email firstname.lastname@example.org or use our Contact us form.
Brides-to-Be, would you like some extra helping hands on your wedding day. We will send two of our lovely ladies to alleviate the stress on your big day. Whether you would like us to make breakfast for you and your bridesmaids, pour the bucks fizz and champagne, serve snacks, answer the door to the florist or any other assistance. We are dedicated to making your day as hassle free as possible; this gives you the time to be immersed in your morning pampering. We are willing to help, just ask for a quote. Email email@example.com call us on 07845 421241 or use our Contact Us form.
Should we clean hired items before returning them?
All hire items should be returned in the same clean condition that you received them. Please do not use any bleach or abrasive cloths on hired items. If items are not returned clean and in their original hire condition, we will charge a surcharge. Please see our Terms & Conditions.
What happens if an item is accidentally broken or damaged?
We will ask for you to complete and sign a card authorisation form when paying the final part of your invoice or at time of booking if your date is within six weeks. If any breakages, chips, scratches or losses occur, the items value or repair cost will be deducted from your card. We will provide a written description explaining any deductions from your card. We will not take any payments from your card without speaking to you. Payment will be taken within 5 working days of your hired items being returned.
How will my Children’s Activity Bags arrive?
All children’s activity bags arrive in kit form ready for you to create. We dispatch them in this way as they transport better and they stay in the best condition. Alternatively, if you are hiring other items from us for your special day, we can make up the activity bags for a small charge and deliver with the rest of your items. We also offer the same make up service even if you haven’t hired other items from us, just let us know your date and venue and we will quote proportionately.
Any additional items purchased will be posted according to size and weight in protective packaging.
How will my Hen Party Goody Bags arrive?
All hen party goody bags arrive in kit form ready for you to create. We dispatch them in this way as they transport better and they stay in the best condition ready for your amazing night/weekend.
Individual items purchased will be packed according to size and weight in protective packaging.
Can I return my purchased items?
All hen party and children’s activity items* can be returned if you are not completely satisfied, as long as they are unused and in their original condition. You can return them to us for a full refund (excluding our original postage) within 14 days of purchase. Should you wish to return an item please email us firstname.lastname@example.org or call 07845 421241 to inform us of your intention. Please include the reason for the return, order reference number, name, address and contact number; this information should also be included within your returned parcel. The client pays return postage.
*All bespoke and personalised items can only be returned if the product is faulty.