FAQ’s – Frequently Asked Questions
How do I know whether an item is available for my date?
To enquire, complete our Contact Us Form. Please include your hire date and venue. Add a note in the message box if there are any special requirements, colours, themes and your approximate guest numbers. We can then take this into consideration when checking availability. We will email you a quote once availability has been confirmed.
You can also call us on 07845421241 or email firstname.lastname@example.org
Alternatively, you can add your items to the basket and submit your enquiry via the checkout/wish list. Please note: Items submitted will be checked for availability. We will email or call you within two working days. This is a no hassle or obligation checkout/wish list. You will not be charged for any items and you will not have to enter any payment details.
What is the standard hire length?
Our standard weekend hire period is 2 days, Friday – Saturday or Saturday – Sunday. Midweek hire is Tuesday – Thursday. However we are flexible on days and we can shorten/extend your hire period subject to availability. We will happily work with your chosen venue to fulfil their requirements.
FAQ’s Payment and Delivery
What payment options do you offer?
We currently accept Online bank transfer and PayPal. We may accept cash in exceptional circumstances, please speak to a member of the Team. All of our prices are in British Pound Sterling and include VAT.
Can I add to my order once it has been placed?
We will gladly add items to your order subject to availability and any additional costs for the hire/purchase. Please email email@example.com or call 07845421241 to add an item.
Delivery and Collection of items?
If you hire one of our wedding packages we will deliver free of charge within a 15 mile radius of Edenbridge, Kent. Delivery and collection of hired items to and from your chosen venue or home address can be arranged anywhere within the UK. We will quote you accordingly for our travel time if over 15 miles from Edenbridge, Kent. Free collection and return in person from our office for hired items is available by appointment only. We ask that you keep all wrapping and boxes where applicable to return hired items with the same protection as they were collected.
All purchased items will be shipped via Royal Mail or Courier by tracked post to the billing address, unless otherwise specified.
Can I change my delivery address?
You can change the delivery address on orders being posted, providing your order has not been dispatched. Please contact us as soon as possible to make any changes.
When will my items arrive?
There are different delivery/collection options available. The earlier you can order, the better. All hired items will be delivered on an agreed date with the client.
FAQ’s Discounts and Promotions
Do you offer any discounts?
All packages £200 or over already include a free comprehensive setup and take down service in the website price (within a 15 miles radius of Edenbridge, Kent). However, we also offer discounts when multiple items are hired. We do have promotions and offers throughout the year too. To keep up to date with all promotions and offers please click here to ‘Like us’ on Facebook or ‘Follow’ us on Twitter.
Do you deliver outside of the UK?
Currently we only hire out items within the UK Mainland. All purchased items can be posted anywhere in the world, please ask us for a quote.
What happens if an item is unavailable?
Availability of all items will be confirmed before you agree to your booking. However, if an item is not available on your chosen date, we may be able to offer a similar item. We will not replace any items on your booking without your permission and agreement.
FAQ’s Setup & Extra Services
Do you offer a set up service?
Yes, we offer a full setup service for all items hired from Wedding Day Service. We will setup and take down for you. All packages over £200 already include full setup and take down within a 15 miles radius of Edenbridge, Kent.
If you would like to hire one, two or more of our creative team to help with additional venue set up in the busy approach to your wedding/event please ask for a quote. Two hours to full day available. Email firstname.lastname@example.org or use our Contact us form.
Brides-to-Be, would you like some extra helping hands on your wedding day. We will send two of our lovely ladies to alleviate the stress on your big day. Whether you would like us to make breakfast for you and your bridesmaids, pour the bucks fizz and champagne, serve snacks, answer the door to the florist or any other assistance. We are here to help and dedicated to making your day as hassle free as possible. This will give you the time to be immersed in your morning pampering. We are willing to help, just ask for a quote. Call us on 07845421241 or use our Contact Us form.
FAQ’s Self Setup
Should we clean hired items before returning them?
All hired items should be returned in the same clean condition that you received them. Please do not use bleach or abrasive cloths on hired items. If items are not returned clean and in their original hire condition we will charge a cleaning fee. Please see our Terms & Conditions.
What happens if an item is accidentally broken or damaged?
We will ask for you to complete and sign a card authorisation form when paying the final part of your invoice or at time of booking if your date is within six weeks. If any breakages, chips, scratches or losses occur the items value or repair cost will be deducted from the clients payment card. We will provide a written description explaining any deductions from your card. We will not take any payments from your card without speaking to you. Payment will be taken within 5 working days of hired items being returned.
FAQ’s To Buy
How will my Children’s Activity Bags arrive?
All children’s activity bags arrive in kit form ready for you to create. We dispatch them in this way because they transport better and they stay in the best condition. Alternatively, if you are hiring other items from us for your special day, we can make up the activity bags for a small charge and deliver with the rest of your items. We also offer the same make up service even if you haven’t hired decor items from us. Just let us know your date and venue and we will quote proportionately.
Any additional items purchased will be posted according to size and weight in protective packaging.
How will my Hen Party Goody Bags arrive?
Hen party goody bags arrive in kit form ready for you to create. We dispatch them in this way on the grounds that they transport better and stay in the best condition ready for your amazing hen night/weekend.
Individual items are packed according to size and weight in protective packaging.
Can I return my purchased items?
All hen party and children’s activity items* can be returned if you are not completely satisfied, as long as they are unused and in their original condition. You can return them to us for a full refund (excluding our original postage) within 14 days of purchase. Should you wish to return an item please email us email@example.com or call 07845421241 to inform us of your intention. Please include the reason for the return, order reference number, name, address and contact number. The client pays return postage.
*Bespoke and personalised items can only be returned if the product is faulty.